Due to COVID-19 Expected delay in Delivery.  **Shipping delays are currently running about 7-10 days.**

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We are very grateful for your patience and understanding during this unprecedented challenge that we are all facing, and we thank you for your continued loyalty as a valued Nature By Abby customer.

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Rates and policies for Domestic/International Shipping orders Shipping costs are based on the shipping service level you choose. Check the table for our domestic shipping rates/ international shipping rates.

 

Orders                     Standard         International            Signature Conformation             

                         Shipping             Shipping          (required for first time orders)

 

Shipping Rates:          $7.50                $10.35                       - - - - - - -                           $TBA**

 

Order Processed        24-48 hours      24-48 hours                  24-48 hours

& Shipped*:

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Shipping Time:            5-14 days          5-14 days                   7-14 days

 

Overall Delivery Time: 7-14 days          7-14 days                   9-14 days

 

* We require that first time customers send their order to the billing address on file with the card account. We require you to do so in order to comply with our fraud prevention standards. We are sorry for any inconvenience this may cause.

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* ALL ORDERS ARE PROCESSED AND SHIPPED WITHIN 48 HOURS OF A BUSINESS DAY. IF ITEMS ARE ON BACK-ORDER, ORDER WILL NOT SHIP.

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* YOU WILL ALSO RECEIVE A DELIVERY CONFIRMATION # WITH IN 48 HOURS OF A BUSINESS DAY

** INTERNATIONAL SHIPPING PRICES VARY DUE TO LOCATION

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Rates may change 

Alaska and Hawaii Shipping to Alaska and Hawaii may require an additional one to two days. U.S. Territories and APO/FPO U.S. Military addresses We directly ship to APO/FPO U.S. military addresses and U.S. Territories.

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International orders

Nature By Abby, offers international shipping worldwide. Please be advised shipping to a destination that requires a customs declaration will result in your packing slip identifying the package contents to be included on the customs label.

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Note: Your packages may be subject to the customs fees and import duties of the country to which you have your order shipped. These charges are always the recipient's responsibility.

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If you have questions regarding an international order you have already placed or if you have specific questions regarding international orders, please contact Nature By Abby directly by email info@Nature By Abby or 703 256 6059.

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Risk of Loss

All items purchased from Nature By Abby are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier. Nature By Abby reserves the right to send packages with signature confirmation in cases where we believe a signature receipt is appropriate for the safe delivery of your order.

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Missing Items or Lost Packages

Missing items or lost packages MUST be reported to Nature By Abby within 15 days of expected delivery date. If we are not notified within 15 days from shipping that a package has not been received, we will not be able to process a claim. If we are unable to file a claim, we cannot send a replacement order or credit you for the missing package.

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When Will My Order Ship?
Your order will ship immediately after the money order has been received and cleared our bank. We process your payment quickly and the same day of the receipt and the processing by our bank usually takes 2 to 4 days. However, it can take longer depending on your bank where your checks is issued on and the rules banks use to release funds based on its clearing schedule.

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Delivery Confirmation

Check on the delivery status of your package, please go to Track and Confirm at http://www.usps.com.

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Returns

Your complete satisfaction is our ultimate goal. You must return any item shipped by Nature By Abby for a full credit or refund of the product price, keeping the following in mind:

• Nature By Abby does not make refunds for any opened containers or bottles.

• Item must be in new condition with original packaging and accessories.

• You must return the item to us within 15 days of receipt of purchase.

• If you open a container(s) or bottle(s) that exist in a cleanse, regimen or kit, there will be NO refund for that cleanse, regimen or kit. NO EXCEPTIONS

 

We'll also provide free return shipping if your return is the result of our error (damaged, defective, or incorrect item, etc.). In other cases, a return postage fee will apply.

We do not provide return labels for products being returned. Customers are responsible for all return shipping charges.

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If your return is not the result of our error, your *true postage fee will apply. Once your return has been received, a credit or refund will be issued within 15 days and an e-mail confirmation will be sent.

*true postage fee, in many case Nature By Abby will share in your postage cost therefor if you decide to return a product(s) we will charge you for the full cost of shipping.

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HOW DO I RETURN MY NATURE BY ABBY ORDER?

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Download a return slip

Start your online return by clicking the button below and following the on-screen prompts. After you set up your return, you'll receive a return slip that should be placed inside the box to speed up your refund process. Since return shipping is on the customer, you can ship the product back using whatever carrier you prefer. Please note it is best to request a tracking # as proof we received the package. We are not responsible for missing or lost packages that have not made it back to our facility.

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Start your return

Return your order to the Nature By Abby store

Bring your packing slip or order number to the Nature By Abby store. After your return is received, we'll refund your original payment method. Please allow up to two billing cycles for the refund credit to appear on your statement.

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Refused Shipments

If you decide to refuse any shipments from Nature By Abby, you are responsible for the original shipping charges to you, any duties, taxes and/or customs charges that are incurred on the package (on both the original and return shipments), and the cost of returning the package to Nature By Abby. This amount will be subtracted from your refunded balance.

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Additional Shipping Fees

Some products may include additional shipping fees due to the contents and shipping needs. It's easy to tell if an item requires additional shipping cost by adding the item to your cart.

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Contact customer service
Email: info@naturebyabby.com
Phone: +703 256 6059

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